Sales & Service

Don’t leave important meetings to chance. Especially if you will be meeting with a client as a team. Create a plan that includes meeting objectives, talking points and/script guides, map the scenarios (best – worst case), who will be leading, talking and recording and verbal/non-verbal cues to make sure you and your team members can […]

My alignable response: Client: “Tell me a little about yourself and what you do.” Me: “If it is OK, I’d like to learn more about you and your organization first. Afterall, what I do doesn’t really matter if it doesn’t align with your needs or vision moving forward.” Through discussion, get to what the value-add […]