Navigating Difficult Conversations…20-min team exercise

Here is a quick exercise you can do with your team using our NDC training materials.

1. Provide the NDC DISC feedback and process handouts to your team and review the steps in the process.  Download them here: https://drive.google.com/file/d/1d0uauwthmI7x-4v0DJaS2KFnHGXOOhHk/view?usp=sharing

2. Watch video one: Not so good.

Reflection Questions:
– What did not work in this communication exchange?
– How do you describe the participants in this video?
– Referencing the Navigating Difficult Conversation Process Checklist (p2 of – DISCProvidingFeedbackNDCSteps Handouts), what steps were probably not taken in this conversation?
– What behaviors need to be modified to improve the results?

3. Watch video two: Good.
– What worked in this conversation?
– How do you describe the participants in this video?
– Referencing the Navigating Difficult Conversations Process Checklist (p2 of the handouts), what steps were probably taken in this conversation?
– What positive behaviors were demonstrated in this conversation to ensure results?

4. Discuss the types of difficult conversations that need to happen in your workplace and how everyone can contribute to making sure they happen effectively.

If you would like to bring NDC training into your organization, click here https://mz285.infusionsoft.com/app/form/od_training_form1 and I will give you a call.  Download the course overview.

YouTube video links if you prefer access:

Video one: https://www.youtube.com/watch?v=rzn9bGHQI_g&list=PLzh6U_v0piHdoM0YSdZqCm_wJyWaMFYw_&index=14 debate bad
Video two: https://www.youtube.com/watch?v=R_SeQQTpVeE&list=PLzh6U_v0piHdoM0YSdZqCm_wJyWaMFYw_&index=15 debate good

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